Contacting support chat from site

To write to support from the website, click "Help" in the top menu or use this link.

Click "Write to support" on the top right .

In the opening chat type your message in the field. Click the blue arrow or press "Enter" to send the message. To create a line break, press "Shift+Enter".

Next, select the subject of your request. If you don't know what topic your question belongs to, then choose the topic "Other", it is located at the very bottom of the list of topics, and then click "Confirm" to confirm the topic selection.

Once you send a message to support, your chat will get a ticket number.

An operator will respond to you shortly during support hours. Working hours may vary depending on the day of the week, weekends, and holidays.

If your question is a frequently asked question, the bot will send you an automatic response with basic recommendations for your convenience.

When operator takes your chat, you see an operator's name and category to which your chat belongs.

You can attach videos, images or other files by pressing paperclip icon.

Also you can irrelevant files in the preview or add more if necessary.

You will receive a system message about working status of your chat.

If possible, notify an operator that everything is OK now or you have no questions left.

After closure of the ticket you will see a window where you can evaluate the operator's performance.

Click "Yes" if your issue was resolved, "No" if it wasn't, or "Hide" to collapse the field.

In evaluation window you can choose one of the proposed emojis. This means your rating of operator's work scaling from 1 to 5. You can leave a comment if you want to. After that click on "Submit" button.

If you don't want to send a review click on "Hide" button. If you clicked on "Hide" button by accident, leave the chat and enter it again. A window for review appears again.

You can review all your previous chats by scrolling them up endlessly. Click on "Scroll down" to get back to an end of your conversation.

If you previously used support chat via the mobile app, these requests will not appear in your history on the browser — that's because they are related to chat from a mobile device via app and aren't combined with requests from the web version.