The queue
The EasyMerch app has a «Queue» - a list of reports and photos that have not yet been sent to the server. While they are in the queue, they will not be in the analytics.
Usually the main problem when sending reports is the lack of internet or a weak signal. If the internet does not work at all, you will see the message: «Internet Access: no connection», and the queue will not decrease.
Make sure the «Upload photos only with Wi-Fi enable» slider is off if you are working without Wi-Fi, otherwise the photos will never be downloaded from the queue.
Every minute the queue automatically tries to send reports. The reports will be downloaded as long as the app is open, if the Internet is stable.
Please do not minimize the app until all reports are sent. This process usually takes up to 10 minutes.
If reports are not sent and remain in the queue, make sure that you have an internet connection, the signal is strong and stable.
You can check the internet connection and signal strength using third-party services, for example https://www.speedtest.net/
Also, turn off the power saving mode, as this will prevent the application from uploading data to the server.
Also, if there is a connection, but reports are not sent, you can turn airplane mode on and off. This will reboot the network and clear up any possible errors.
Make sure that the EasyMerch app has permission to use the Internet. This can be done in the device settings by selecting the EasyMerch app there. If the permission is there, try rebooting the phone - this may help to eliminate software glitches that may have occurred during use.
Close and reopen the EasyMerch app. If there is an Internet connection, the status will be: «Data refreshed, you can work». Click on «Queue».
If the reports still do not go to the server, click on the «Force send» button. Do not minimize the application until the reports begin to disappear.
If the above does not help you, do the following: the last report from the queue, it is at the very bottom, you need to «Force send» it.
It will appear at the top of the list. After this, you need to «Force send» the report, which is at the top of the list.
If you had a red error for a photo in the queue, the photo is not available for sending. To request its removal, click «Request deleting errors». The request will be processed by the operator within 1-2 days. Without waiting for the request to be processed, continue working. You can read more about sending a request to remove errors from the queue in this instruction - https://easymerch.com/docs/?mode=view&id=120
https://easymerch.com/docs/?mode=view&id=120
If the problem is still not resolved, please contact EasyMerch technical support.
