The queue

The EasyMerch app has a “Queue” - a list of reports and photos that have not yet reached the server. While reports or photos are in the queue, they will not be in the analytics.

Usually, the main problem when sending reports is the lack of Internet or a weak signal. If there is no Internet at all, you will see the message: “Internet Access: no connection,” and the queue will not decrease.

If reports do not leave the queue, make sure that you are connected to the Internet and the signal is strong and stable. Also turn off power saving mode.

Also, if there is a connection, but reports are not sent, you can turn airplane mode on and off. This will reboot the network and clear up any possible errors.

Check that the EasyMerch app has permission to use the Internet. This can be done in the device settings by selecting the EasyMerch app there. If there is permission, try restarting the phone, this will help eliminate software glitches that may have arisen during use.

Close and reopen the EasyMerch app. If there is an Internet connection, the status will be: “Data refreshed, you can work.” Click on "Queue".

If the reports still do not go to the server, click on the "Force send" button. Do not minimize the application until the reports begin to disappear.

If the above does not help you, do the following: the last report from the queue, it is at the very bottom, you need to "Force send" it.

It will appear at the top of the list. After this, you need to "Force send" the report, which is at the top of the list. If the problem still persist - contact EasyMerch support.