Unfourtunately, there are many dishonest merchandising outsource agencies on the market. We learned from our own experience about 4 ways of how the agencies may deceive their clients.
The simpliest way for them is to claim more merchandisers than they actually have and then just grab salaries of the non-existing employees. Sometimes the number of merchandisers can be true, but the actual number of working days may be less than the claimed number (for example, phantom employees may work every Thursday).
Many agencies offer their own automation systems developed especially for fraud. We recommend you to contact only trusted developers who highly value their reputation.
Here are some typical examples of this type of fraud:
We guess it was the main reason why many of our clients started a conversation with the question: "Do you support automatic tableting?".
Unfortunately, some agencies do this as well. It's difficult for the automation system to detect such kind of problem, but these agencies usually reject proposals for implementation of such systems.
Yes, we have such an experience too. Only a thorough analysis of an agency's reputation can save you from this problem.